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Technical Service Representative - St. Louis, MO

in Jefferson_City, MO

at PPG

Technical Service Representative - St. Louis, MO Job

Job Description Job Attributes+

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  • Job ID

    57510-6

  • Req #

    JOBREQ1800110187

  • Job Location

    Jefferson_City, MO, US

  • Job Category

    Sales

Due to the nature of this role, candidates may be remote but must be based in or near St. Louis, MO.

As a Technical Service Representative, you will be representing PPG in the field onsite at customer locations ensuring our Industrial Coatings customers satisfaction by providing outstanding customer service.  Service includes; troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. Be self-directed and support both the customer and PPG goals. Participate in Continuous Improvement Team and problem resolution meetings with Operations and Management.

Specialized training provided to those who meet the qualifications of the role. You will report to the local Technical Service Manager. PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.

Key Responsibilities

  • Support the ongoing PPG activities at PPG facilities as well as onsite at customer production facilities at various locations and communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.
  • Ensure timely and accurate reporting to the customer and coatings team.
  • Effectively communicate with PPG Technical and Account management, direction of the PPG on site team activity, and to promote EH&S.
  • Providing timely resolution to customer inquiries, application process monitoring, mix-room supervision, and hands-on support as needed; followed by a written daily trip report.
  • Support sales to execute commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement. 
  • Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non-technical personnel to satisfy customer requirements.

Job Qualifications

Qualifications

  • HS Diploma, GED, or Equivalent.
  • 5+ years’ experience in Electrocoat, wet paint, powder coating, electrostatic spray, or similar for paint/coatings experience for industrial or manufacturing experience.
  • Good experience with , paint mixing, paint application, or similar experience is ideal.
  • Good computer skills and attention to detail.
  • Effective communication and customer service skills.
  • Troubleshooting, critical thinking and problem-solving skills.
  • Ability to work well alone and within a team environment to solve ever changing challenges.
  • Willingness to travel weekly to various locations as service needs arise.
ABOUT US:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.


The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees.  We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

To read more about Equal Employment Opportunity please see attached links:
 
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
https://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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Additional Information

Who We Are

PPG is the world’s leading coatings company, serving more industries than any of our competitors. From automobiles and jetliners to wind turbine blades, and from ocean-going vessels and water tanks to family homes, our coatings and specialty materials help our customers protect, enhance and beautify valued assets.
As part of our team, you’ll have access to world-class customers, industry experts, the best and brightest colleagues, and leading-edge technology.
We operate with vision, ethics and integrity. Our vision is to continue to be the leading coatings and specialty products company. The PPG Vision is our roadmap to success and reflects our dynamic growth strategies and vision.
We support and empower our employees to make ethical decisions and promote a culture where employees are valued and respected.
We are defined by our social responsibility. We believe in operating globally and giving back locally. PPG employees are at the center of our efforts to create brighter and more colorful communities where we operate, providing meaningful contributions in our local communities.
With more than 47,000 employees across 70 countries, we have a powerful ability to make a positive impact in the places we call home. We are committed to a sustainable world and company. To PPG, being a successful business and sustaining the world go hand in hand.
We pioneer products on a global scale with beneficial energy, environmental and social attributes. We have significantly reduced energy and greenhouse gas emission intensity. And we continue to make progress toward our goal of having at least 30 percent of our sales from sustainable products by 2020. 

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