Computer Operator II - Technical Help Desk Specialist Job
Job Description Job Attributes+
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Job ID
113456591
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Req #
RQ39120
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Job Location
Bossier City, LA, US
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Job Category
Other
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Job Type
Full Time
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Clearance Level
Clearance Level Must Be Able to Obtain:
Location: USA LA Bossier City
Full Part/Time: Full time
Job Req: RQ39120
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
Suitability:
Job Family:
SCA
Job Description:
General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals. Employees in this role will manage inbound calls in a fast paced, high energy environment to support a large federal government contract and will be assisting customers by researching technical issues, exploring answers, and providing information and alternative solutions. If you enjoy computer science and are motivated to help others, you will find this role to be both challenging and rewarding.
Highly qualified candidates will have the ability to provide "world class" customer service along with accurate and appropriate information to every caller. Must have excellent attendance record, an ability to thrive in a highly structured environment, and be able to efficiently perform root cause analysis to resolve customer issues.
A Day In the Life of A Computer Operator II
As a Computer Operator II with GDIT you will have the opportunity to learn and grow in your IT career as you:
Required Qualifications
Preferred Qualifications
#BAFBHiringEvent
Scheduled Weekly Hours:
40
Telecommuting Options:
Work Location:
USA LA Bossier City
Additional Work Locations:
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Full Part/Time: Full time
Job Req: RQ39120
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
Suitability:
Job Family:
SCA
Job Description:
General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals. Employees in this role will manage inbound calls in a fast paced, high energy environment to support a large federal government contract and will be assisting customers by researching technical issues, exploring answers, and providing information and alternative solutions. If you enjoy computer science and are motivated to help others, you will find this role to be both challenging and rewarding.
Highly qualified candidates will have the ability to provide "world class" customer service along with accurate and appropriate information to every caller. Must have excellent attendance record, an ability to thrive in a highly structured environment, and be able to efficiently perform root cause analysis to resolve customer issues.
A Day In the Life of A Computer Operator II
As a Computer Operator II with GDIT you will have the opportunity to learn and grow in your IT career as you:
- Respond to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Utilize troubleshooting techniques to resolve hardware, software, and network issues
- Document incident status and solutions in incident database tools
- Diagnose, identify, isolate, and analyze problems utilizing historical database records
- Adhere to established levels of service
- Adhere to established customer service and documentation standards within required time frames
- Adhere to contact center scheduling during hours of operation (24 hours a day, 7 days a week).
- Perform clerical and/or administrative duties as assigned
Required Qualifications
- High school diploma or G.E.D.
- One or more years of related experience
Preferred Qualifications
- AA/AS or equivalent in a related field of study
- Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
- Previous experience working with a contact center management database
- Previous experience working with a ticketing system
#BAFBHiringEvent
Scheduled Weekly Hours:
40
Telecommuting Options:
Work Location:
USA LA Bossier City
Additional Work Locations:
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
